Terms of service

Terms of Service

OVERVIEW

This website is operated by Production Packs. Throughout the site, the terms “we”, “us” and “our” refer to Production Packs. Production Packs offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By accessing our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you must not access the website or use our Services.

We reserve the right to update or amend these Terms at any time by posting changes on this page. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you have obtained the consent of a parent or legal guardian to use this website.

You must not use our products for any unlawful or unauthorised purpose, nor violate any applicable laws, including copyright and intellectual property laws.

You must not transmit any viruses, malware or other code intended to damage or interfere with the operation of the Service.

Any breach of these Terms may result in immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You acknowledge that content you submit (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transmission.

You may not reproduce, copy, sell, resell or exploit any part of the Service without our prior written consent.

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY OF INFORMATION

We do not guarantee that information on this website is accurate, complete or current. All content is provided for general information only and should not be relied upon without verifying its accuracy.

We reserve the right to modify the content of this site at any time without obligation to update any information.

SECTION 4 – PRODUCTS AND PRICES

All prices are subject to change without notice.

We reserve the right to modify or discontinue any product or service at any time without liability.

We do not guarantee that any product will meet your expectations or requirements.

SECTION 5 – DIGITAL PRODUCTS

All products sold by Production Packs are digital goods delivered electronically. No physical items will be shipped.

Upon successful payment, access to digital products is granted immediately.

By purchasing digital content, you acknowledge that once access has been provided, you waive your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013, unless the product is faulty or misdescribed.

SECTION 6 – REFUNDS AND CANCELLATIONS

Due to the digital nature of our products, refunds are issued at the discretion of Production Packs and are not guaranteed.

Refund requests must be submitted in writing and must include the reason for the request. Each request will be assessed on a case-by-case basis.

Refunds will not be issued for:

  • Change of mind

  • Failure to read product descriptions

  • Incompatibility with third-party software or hardware

This policy does not affect your statutory rights under UK consumer law.

SECTION 7 – INTELLECTUAL PROPERTY

All content available on this website, including but not limited to audio files, downloads, text, graphics and branding, is the property of Production Packs or its licensors.

You are granted a non-exclusive, non-transferable licence to use purchased digital products for personal or commercial use only, unless otherwise stated.

You must not redistribute, resell, share, sublicense or make products available to third parties without explicit written permission.

SECTION 8 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Production Packs shall not be liable for any indirect, incidental or consequential loss arising from your use of the Service or products purchased.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

SECTION 9 – INDEMNIFICATION

You agree to indemnify and hold harmless Production Packs from any claims, losses, damages or expenses arising out of your breach of these Terms or misuse of the Service.

SECTION 10 – TERMINATION

We may suspend or terminate your access to the Service at any time if you breach these Terms.

All provisions that by their nature should survive termination shall continue to apply, including intellectual property rights and limitation of liability.

SECTION 11 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 12 – CONTACT INFORMATION

For any questions regarding these Terms, refunds or our products, please contact us via the details provided on our website.